Frequently Asked Questions

Before the conference:

What is the TripSpark Ignite Conference?

It is a 3-day gathering of your industry peers, transportation operators, product specialists and software experts. We will share our industry insights, new bleeding edge technology, and run relevant product training sessions.

How often is the TripSpark Ignite Conference held?

Bi-annually.

What are the conference dates?

The conference will occur April 2-6, with an opening reception on Sunday April 2 @ 6PM and a closing reception on Wednesday April 5 @ 6PM.

Where is the Ignite Conference?

The 2023 Ignite Conference will be held at the beautiful and historic NOPSI Hotel in downtown New Orleans, Louisiana. A 1920s-era building re-imagined as a 217-room hotel featuring a roof top pool, gorgeous décor, and state of the art conference facilities.

What airport do I fly into?

Louis Armstrong New Orleans International Airport (MSY) is just 11 miles west of downtown New Orleans. Eight major airlines - Air Canada, Air Transat, Alaska Airlines, Allegiant Air, American Airlines, Breeze Airways, British Airways and Condor Airlines – offer nonstop flights into the airport. For more information, visit flymsy.com.

What are the prices for registration?

Individual rate -- $1,200
Group rate (3+ delegates) -- $950 (each)

I am leading a session. Do I receive a discount for my registration?

As a lead presenter, half of the registration fee will be waived. However, you will need to cover your own travel and hotel expenses.

What are the payment options?

Credit Card is the preferred method of payment. Checks will be accepted if necessary. We accept the following cards - Visa, Master Card, AMEX and Discover.

How do I register?

Visit our registration page to register and make your payment.

When does registration close?

Early Bird Registration ends on Dec 31, 2022.

What are your cancellation and refund policies?

Cancellation of 2023 conference registration for any reason must be received in writing by March 1st, 2023. It must also be canceled online. A $50 USD handling fee will be withheld. No refunds will be made after March 1, 2023. Cancellation requests received after March 1, 2023, or no-shows, are subject to the full registration fee. Registrants may send a substitute attendee if written notice is received prior to the conference. Written notices should be sent by email to ignite@tripspark.com.

Agenda & sessions

What types of tracks are being offered?

You will have access to learning tracks in Fixed Route (Streets), Paratransit / On-Demand (Novus and PASS), and Ridesharing (RidePro).

What can I expect from the sessions?

Sessions will provide training, client-led industry discussions, and feedback sessions with our team. You can expect to leave Ignite with actionable industry insights, a broader skill set, and deeper understanding of the software you are using.

Where can I find a more detailed agenda?

The High-Level Agenda can be found here. The full agenda will be released closer to the event.

Are there speaking opportunities available?

Yes! TripSpark has a call for abstracts for customers to share their stories. Do you know an engaging industry expert, with a great story, who you'd love to hear speak at Ignite? Or are YOU an industry expert who can command a room, and has a compelling story to share? Contact us at ignite@tripspark.com to share your proposed topic with us.

What kinds of concessions are made for customers who are selected to present at the conference?

For all speakers selected, half of their registration fees are waived. They will need to cover their own travel and hotel expenses.

At the conference:

What is the NOPSI hotel rate?

A special rate of $189 has been negotiated for TripSpark Ignite Conference attendees. State and local taxes are additional. Reservations can be made using the group reservation portal when booking your accommodation.

How can I book the conference hotel?

Bookings can be made on the hotel site here. The group rate code is 0622IGN, which is automatically applied with the preceding link.

Will meals be provided at the Ignite?

All breakfast and lunches, appetizers, and snacks at the opening reception, and at the final night dinner are included in your registration fee. New Orleans offers a wide variety of dining options, for every palette. You can check out options for dining in at the NOPSI hotel, here. Or you can sample some of the French Quarters' best dining choices, here.

Is there a dress code?

No – but dress comfortably. You’ll be moving around for a good portion of the event, so don't wear shoes that hurt your feet after an hour, tight jeans that restrict your movement, or clothes that make you either too hot or too cold.

What are some fun things to do in New Orleans?

New Orleans is world-renowned for its distinctive music, Creole cuisine, unique dialects, and its annual celebrations and festivals, most notably, Mardi Gras. The historic heart of the city is the French Quarter, known for its French and Spanish Creole architecture and vibrant nightlife along Bourbon Street. Check out the best things to do in the French Quarter here.

How will I get from the airport to the hotel?

A shuttle can be booked online through xxx at a discounted rate of $xx per person each way. You can book your shuttle online here: xxx

Miscellaneous

Whom should I contact if I have special dietary needs or allergies?

You can pass along any special requests to us here at ignite@tripspark.com or via the registration form.

What if I still have questions about the Ignite Conference?

Please email us your questions at ignite@tripspark.com. Or feel free to reach out to your Account Manager.

Are there COVID-19 Protocols?

TripSpark's staff leadership, in concert with our host hotel, care about your health and safety. We'll be monitoring and sharing COVID-19 safety protocols that may be required at the upcoming Ignite Conference.